I had an order, international, come in recently. Smooth transaction with the new method....timely shipping....BUT one expensive item was missing from the package.
I’ve sent numerous emails to the service department, and have spoken by PM with @PurplePandaLabs Rep. I’ve received zero replies back from the service department. It’s been nearly a week since my first email to them, so I’ve gave them plenty of time to respond to the error.
I’d like either the item they shorted me sent via domestic or international, whichever they prefer. Doesn’t matter to me.... OR an in store credit for the cost of the item. Both ways are fair for all of us involved.
The Rep is trying to see what he can do about to rectify the situation, but I’ve yet to hear anything back from him.
All I want is either what I’ve paid for.... or let me place another order, and at that time send what is owed. @purplepandalabs
I️ TOTALLY FUCKED UP......
I’m currently in the process of making up some NPP that was in my shipment and the “missing” compound was packaged in with my NPP. Everything else was in its own package so when I didn’t see it, I assumed that it was not shipped.
I️ COMPLETELY APOLOGIZE to PPL for accusing them of not sending what I had ordered.