Also either way, your advice about interaction style would be spot on.Yeah, it was just on two different platforms and he copied an excerpt from the email and sent to me in WhatsApp. We lost a kid, so I like to think he has some good in him without being too naive. Know what I mean? Either way. It works on me. lol
I honestly do think he remembered you, he's got a surprisingly good memory for unique customers. I just wouldn't set the expectation that he remembers more than like 0.5% of customers. But the advice is valid either way, because due to his organization of his records, it's effectively the same outcome as if he did remember 99% of his customers.