Were EU orders delayed due to the Chinese holiday? Or is everything OK?
MESO-Rx
Anabolic Steroids
Qingdao Sigma Chemical Co., Ltd (International, US, EU, Canada and Australia domestic
- Thread starter Qingdao Sigma Chemicals
- Start date
Qingdao Sigma Chemicals
Subscriber
Some countries do not have reship policy, example: Norway, Israel, african countries, India, Brazil, Peru, Chile, New Zealand, Turkey, Mexico, KSA, Kuweit..
So if their orders are seized or lost, we don't reship.
Some countries have conditional reship policy: Australia and Canada.
Customers need to pay 20% extra as reship insurance, to be eligible for reship if the parcel is lost or seized, it's optional, so when they pay for it, we garanteed delivery, when they don't, they take the responsibility.
Some countries have unconditional reship policy, like : USA, European countries, UAE, Vietnam, Thailand, Japan, Korea, Indonesia, Ukraine, Russia, Taiwan, Singapore...
They don't have to pay anything, when they order and their orders get seized or lost, we resend systematically.
Qingdao Sigma Chemicals
Subscriber
Everything is OK.
Qingdao Sigma Chemicals
Subscriber
I ask because I made the payment last week but then I didn't hear anything more, I'm waiting for a response on whatsapp
Thank you
LooseGoose
New Member
It's frustrating that after successfully placing four orders with you, each of which included reship insurance, I've encountered this issue. I have extensive experience ordering hundreds of items from China, both personally and for my business. This particular order, which was the largest in cost for me personally with QSC, did not include reship insurance and has been rejected by customs. Unlike previous orders, this one also took significantly longer to arrive (3 months) and didn't originate from China.
Despite my efforts to obtain specific information about the order from Tracy, I've been met with silence and a lack of assistance. I'm eager to understand the reason for customs' refusal, but it seems Tracy is unwilling to provide any insight. The tone of our communication suggests that I am solely at fault for this situation, which I acknowledge was my decision not to opt for reship insurance. However, facing a loss of $3000 without any form of assistance or resolution is disheartening. It appears that Tracy is more concerned with protecting QSC's interests than providing genuine support to customers.
Regrettably, this experience has led me to reconsider my relationship with your company. While my decision may not impact you significantly, I hope that my feedback prompts reflection on how customer interactions are handled. Despite the success and profitability of your business, there seems to be a lack of consideration for basic principles of customer service and empathy.
I wish you no ill will, but I cannot extend my best wishes either.
Despite my efforts to obtain specific information about the order from Tracy, I've been met with silence and a lack of assistance. I'm eager to understand the reason for customs' refusal, but it seems Tracy is unwilling to provide any insight. The tone of our communication suggests that I am solely at fault for this situation, which I acknowledge was my decision not to opt for reship insurance. However, facing a loss of $3000 without any form of assistance or resolution is disheartening. It appears that Tracy is more concerned with protecting QSC's interests than providing genuine support to customers.
Regrettably, this experience has led me to reconsider my relationship with your company. While my decision may not impact you significantly, I hope that my feedback prompts reflection on how customer interactions are handled. Despite the success and profitability of your business, there seems to be a lack of consideration for basic principles of customer service and empathy.
I wish you no ill will, but I cannot extend my best wishes either.
Darkesthour
New Member
Placed a order, paid, and sent confirmation Jan 29:
People who placed orders around the same time have y’all got any updates?
TIA
People who placed orders around the same time have y’all got any updates?
TIA
Let’s go! Awesome, sent you a message on what’s app
im all for harm reduction etc. but if you explicitely stated you do not want to have the reship insurance, why are you complaining?
if i decide i do not want insurance for my car and i crash it, its my own problem.
I placed an order last week about 10 days ago, I haven't received any updates anymore, I'm waiting for some news on whats app, I'm sure that this period is very stressful for Tracy, so no problem
Ok understand. Thank you for clearing this up for me I was under impression you never reship from how you said it. Now that I re-read it I see you say "his order".
So if I ordered something to US and it didn't make it, would be reshipped. Got you
RaddishPork
Member
Genuine question- What makes you think that QSC knows why customs refused the order? Is that a normal practice for international orders? In America our government doesn’t write a letter explaining why they wouldn’t let us buy $3,000 worth of illegal drugs.
It sounds like you’re a dealer upset because the government took your drugs, and you want it to be QSCs fault that you didn’t get insurance.
It’s hard to hold sources accountable for bad service when the “bad service” claims are user error. Stuff like this is just wasting time for QSC to respond to real orders and questions. He could be giving out tracking numbers but instead he’s dealing with stuff like this.
Are you using WA? Because i felt like this before i started using WA for ordering. My last order took 1 day EU domestic. But it was before the holidays.
Can you not pay through alibaba anymore?
Then you have dumb fucks like you. I'm looking at 4 weeks since my funds were sent for a domestic order. No tracking no "fuck you" no nothing. As far as I'm concerned this Chinese trash source is a selective scammer. You source dick riders are what's wrong with this forum. A person gets scammed or has an issue and you cheerleader fucks attack them. You give a cover for the source to hide behind so they get away with not addressing individual issues.
LooseGoose
New Member
I appreciate your perspective, and I understand how it might seem contradictory to express dissatisfaction after explicitly declining reship insurance. While I take responsibility for that decision, my frustration stems from the lack of clarity surrounding the specific reason for customs' refusal and the subsequent loss incurred.
In hindsight, I acknowledge that opting out of insurance was my choice, and I accept the consequences of that decision. However, I believe it's reasonable to seek clarification on the circumstances surrounding the rejection and explore potential avenues for resolution. My intention is not to shift blame but rather to understand the situation fully and find a constructive path forward.
Your analogy regarding car insurance is apt, and I agree that individuals bear responsibility for their choices. Nevertheless, when faced with unforeseen challenges, it's natural to seek understanding and potential solutions.
nightprowler7
Member
I can almost guarantee it's your dumbass self that's caused the delay. Like you sending repeated messages and wondering why you keep getting bumped down 700 messages. Somehow, some way...Seemingly thousands of transactions a week are going smoothly because they follow the ordering process. But yours is delayed because you can't read and you panic like a 17yo boy the minute he doesn't message you back.
LooseGoose
New Member
While I acknowledge that the items in question may be subject to legal restrictions, it's crucial to remember that they were purchased as part of a transaction. As a paying customer, I entered into a business agreement with QSC, expecting to receive a product in exchange for my payment.
The issue here isn't just about the nature of the items being purchased; it's about fundamental principles of business ethics and customer service. Regardless of the legality of the products, QSC accepted payment for them and failed to deliver as promised. This isn't simply a matter of customs rejection; it's a breach of trust and a failure to fulfill contractual obligations.
Given these circumstances, I find it deeply troubling that Tracy has been unresponsive and dismissive when approached for clarification on the situation. As a representative of QSC, Tracy has a responsibility to address customer inquiries promptly and professionally, regardless of the nature of the products involved.
While I understand the complexities of international orders and customs regulations, I cannot overlook the fact that QSC has taken money for a product that wasn't delivered. As a paying customer, I expect transparency, accountability, and respect from the company I choose to do business with.
This is great info.
Could FAQ stuff like this be added to the end of the pricelist pdf? Would save a lot of time replying to the same questions over and over.
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