These guys service has slowed way down!! Payed over a week ago for us domestic and package still shows it’s in the label creation stage. Sent an email checking on the situation and have received word back at all.
Hello,
I have been monitoring emails for the last 8 hours as well as tickets. There are no unread emails, no not-replied to tickets. I have checked Protonmail & Tutanota. I have also checked our spam folder. Assuming your email has not been responded to, we have not received any email so either you have emailed the wrong address or our email provider has blocked your email. In both cases it is best to open a ticket instead.
Regarding US domestic, we have not slowed down. We listed some products as in stock expecting a restock to arrive the next day from USPS, unfortunately the tracking changed to "In Transit - Arriving Late". This meant a very small amount of orders that contained a certain product could not be dispatched on time, when this stock arrives they will be dispatched with a 10 USD coupon.
Orders that do not contain this "certain" product are dispatching on time. Most orders arriving within 5 days. You are also welcome to a refund if you do not want your order now. Please just reach out for that!
In the future we will try to better our communication when a stock issue occurs. This happens very rarely as normally USPS are on time with our restocks!
Edit: To open a ticket, use the contact form here - expresspct.com/contact-us/
~Rick
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