MESO-Rx Sponsor Pharmacom Labs officials and our Basicstero.com store

[amtont]

You had his order before CNY and before shit even started with Coronavirus. Why are other Chinese sources able to get things out to people, even in the midst of all this bullshit?



LEGAL contracts. Are you fucking kidding me?!?!?! You’re a fucking illegal operation!!! Furthermore, who the fuck wants less gear because your domestic shit is even more expensive than your Chinese shit!

Today is day 30. Where’s his fucking refund?

Within the past few minutes I have received a pm about the refund. I will update once I have it. Hopefully by end of today.

 

[Villain]

Within the past few minutes I have received a pm about the refund. I will update once I have it. Hopefully by end of today.

Well how about that!

 

[amtont]

Well how about that!

Yeah I would have rather just handled it by email or pm but it felt like customers were being ignored. Hopefully other customers who have posted can have their situations resolved as well. I will keep checking the thread to make sure. Have to look out for one another and keep everyone accountable.

 

[B Ware]

OMG. We all need to relax, first of all. I mentioned it many times. Store credits will be provided by our system automatically once we unload all orders from our system for the warehouse to be packed. You will receive email about order status change in this case and credit will be available on your balance.

This is a regular model for this kind of business. When customers place orders they are obliged to read out ordering terms and check out only if they agree. Refund policy is clearly described in our terms as well as force majeure policy. So, why to place orders if don`t agree with it? Of course nobody reads those terms. Is it our fault or of those who does not do it? Very simple question.


We offer as minimum as 2 options to all customers who contact us:
1. if customer from the USA we offer moving balance to the US domestic warehouse and immediate shipping of goods from domestic warehouse at domestic prices without delays. Some customer call it refund, but it is not refund, we just move balance to another warehouse. Those who do not wanna wait can contact us and use this option any time.
2. we offer waiting and we will provide store credits to all customers having delays. It has been mentioned numerous times as well.
3. To those who totally disagree with those 2 proposals and we see it within correspondence, we offer refund in bitcoin within 30 days, although it is against our terms. We already go towards customers` wishes doing so. 30 days is a regular term. Check other sources or legal contracts at least.



Do you know when this story with coronavirus comes to the end? Do you know when there are no more new cases? Do you know when your government allows everything back to normal life? So, how we can know this?
We have ties and we are doing our best. Warehouse 2 will be functioning soon and once it starts we launch even better promo than now. Every victim will be compensated with store credits. Warehouse 2 should be operational within days.
Warehouse 1 is testing shipping of goods by an alternative courier within Europe. Customers from Europe can use this way already now. We can not know, when regular shipping is available, it depends on when government allows it. Finally, using private couriers is a huge safety risk.


Who told we do not give him his 2k back? We told him refunds are within 30 days. He did not disagree, when we offered this. 30 days did not even pass yet. What the problem?

Have some faith, we have just to go through this. We do not force anyone to order. For over 10 years of total experience on the market we did not scam anyone yet. 10+ years, it should mean something, does`t it? The shit happened for the first time ever. Even legal companies have huge issues, close offices, fire employees. How an not official and in many countries illegal company could perform better? We do not look for excuses, we will make all right, once it is within our forces. For warehouse 2 shipping will be within days as I mentioned earlier.

I’m not sure I’ve ever read anything and been more annoyed. I could pick apart everything. You guys lost a lot of respect between this, the way y’all handled the virus and China law.

Within the past few minutes I have received a pm about the refund. I will update once I have it. Hopefully by end of today.

Geez, that wasn’t easy. Gotta throw a temper tantrum around here to get these assholes to honor their word. Sucks you had to wait a month and for things to get heated to see the refund they promised.

 

[PHL Official]

For fucks sake, all this song and dance...just refund the guy already. Sell one of your Moldovan sex slaves if need be.

You had his order before CNY and before shit even started with Coronavirus. Why are other Chinese sources able to get things out to people, even in the midst of all this bullshit?



LEGAL contracts. Are you fucking kidding me?!?!?! You’re a fucking illegal operation!!! Furthermore, who the fuck wants less gear because your domestic shit is even more expensive than your Chinese shit!

Today is day 30. Where’s his fucking refund?

we will refund his money today. This is one exception. It`s been 20 days, not 30.
For future we are changing terms. In case of force majeure refunds will be done from 30 to 60 days. It will be fixed in our terms on site. Don`t agree, don`t buy.

If warehouse 2 resumes shipping, maybe consider shipping warehouse 1 orders from there too? I ordered from warehouse 1 specifically because they were still shipping when warehouse 2 wasn’t and unfortunately that is right when warehouse 1 stopped shipping. Just an idea that would go a long way in the customers eyes. At least mine.

Yes, sure. no problem with it at all. Just send request and we change it. Actually, for this we will need you to place a new order from warehouse 2, cause our system calculates internally all statistic for different warehouses and we can not just so simple indicate on site shipping from one warehouse, but in fact ship from another. You will need to place a new order, we will remove your pending order and confirm the new one.

 

[Villain]

we will refund his money today. This is one exception. It`s been 20 days, not 30.
For future we are changing terms. In case of force majeure refunds will be done from 30 to 60 days. It will be fixed in our terms on site. Don`t agree, don`t buy.


Yes, sure. no problem with it at all. Just send request and we change it. Actually, for this we will need you to place a new order from warehouse 2, cause our system calculates internally all statistic for different warehouses and we can not just so simple indicate on site shipping from one warehouse, but in fact ship from another. You will need to place a new order, we will remove your pending order and confirm the new one.

Thank you. Your cooperation is appreciated and making an exception to refund him is also appreciated.

 

[Pxpxp]

I have held off on posting as long as I could but I feel I have to say something after I have not had replies to my last 2 emails to customer service. Today is Day 30 from when I was promised my refund.

I get that coronavirus has impacted pharmacom but it has impacted EVERYONE. Just based on percentages there are probably numerous people on this site who have lost their jobs or been severely impacted by coronavirus. I work in a hospital, roughly 12 hours a day for the last 3 weeks so I get the impact it has had. First hand.

I was trying to handle the situation in private because I felt that I owed them that before making things public but the responses have been very disappointing. Everyday there are instagram photos posted or ads from the site posted but customers questions are left unanswered???
It's not as if people are just bitching after 3 days many of the people have been waiting 3 months or more.


The other thing is there are sources that are far smaller and have less "reputation" that seem to be shipping out of the same areas just fine. I don't want to drag other sources into this but with regards to refunding people or making things right there is a raw source on this board that is relatively new. When he was scammed by his partner in January he was left owing customers roughly $14k. Why is it that he can refund pretty much everyone by now when he is a one man show that was flat out broke? Pharmacom advertises itself as the best source that has the most professional stuff and I had always had good experiences previously but I would just like to see that backed up in the actions currently.

This is just an all around bad look and comes across as if the source literally doesn't give a fuck about the customers.

I'm assuming that all these guys have still been receiving their gear. I'd imagine they would be pretty unhappy if they weren't. I get that I'm not on their level but I think that customers concerns should be treated with more respect and better answers especially since they are legitimate concerns.

I hardly ever say anything negative but I felt given the situation I had to. Not even for myself but for other customers who are in a similar position. I feel as if the responses to customers have been degrading and rude to say the least. They could at least be given a legitimate timeline or refunds. A source can buy BTC, just as customers do. I get that these are unprecedented times but the site says that customers will get things from W2 and 21 days it has been over 120. I was going to just let the situation play out but I have waited 30 days and the implication that none of the members have been impacted by the coronavirus did not sit well with me.

you are 100% correct. Like I said previously, I have gotten two orders from two different international sources recently. These sources are top grade and are given out amazing promos. -So why is one of the best sources (Pcom) having issues??

And it’s sad that these guys had to blow up on this forum to get a refund!! It should never be like that.

I will say it one more time.. basic has a domestic store- why is Basic not taking care of their customers with product that is here in the states? That my opinion!

glad to hear that you boys are getting your refund!

basic has always came through for me.. but to be honest, I found a few other ones that have exceeded my expectations during the China ban and the virus! I hope basic does not let other sources pass them up.

be safe and healthy

 

[Klimmzugernie]

Hello @Pharmacom Labs i would like to know why you had to change the shipping supplier for w1 for european internal orders.
BR

 

[amtont]

Talk about a shit show!
That’s what this thread has became. IMO... Not because of all the complaining customers, but how this source and the reps of this source have commented to those customers! And nothing getting accomplished. Those customers still doing without and waiting and waiting and waiting...

If you order or have ordered and don’t get your shit just chalk it up as a loss because they state “no refunds” if life happens. Perfect business model to get the customers money while the customers that order doesn’t get shit.

I’m guessing a good comparison here would be a casino and a gambler....
Pcom is that casino, the customers are the gamblers. So anyone seeing how things have been handled in the last few months can clearly see, The House never looses!

Y’all can gamble away on this source all ya want to, but from what I seen here lately... This gambler is going to choose a different casino, so when/if I have an issue, I don’t have to play “slap jack” to get the issue handled.

Edit: @amtont must be nice to hear that Pcom needs the BTC you sent em months ago because evidently they ‘need it’ worse than you need your refund for whatever reasons... smh!!

One more thing @Pharmacom Support. Instead of helping and answering questions like the above guy asked, you continue to posts pics of athletes from who cares where. News flash, we in America don't know nor care about these "athletes" and would prefer, you know, real support.

Oh for fuck sakes go away you damn robot. Nobody is interested in buying from you guys from here atm.

For fucks sake, all this song and dance...just refund the guy already. Sell one of your Moldovan sex slaves if need be.

THIRTY DAYS ISN’T ENOUGH TIME? ARE YOU GUYS THAT FUCKING BROKE???

Just to update received refund earlier tonight. Thank you for staying true to your word. March 18-April 17=30 days. Appreciate everyone looking out! A lot of good people here.

 

[Villain]

Just to update received refund earlier tonight. Thank you for staying true to your word. March 18-April 17=30 days. Appreciate everyone looking out! A lot of good people here.

They must be going by business days, not calendar days. In which case, today is 22 business days

 

[T&H]

Just to update received refund earlier tonight. Thank you for staying true to your word. March 18-April 17=30 days. Appreciate everyone looking out! A lot of good people here.

I'm so glad to hear, you really deserve it. When enough brothers band together against a source who is slacking, things get done.

 

[amtont]

I'm so glad to hear, you really deserve it. When enough brothers band together against a source who is slacking, things get done.

Thank you! Much appreciated! Would have rather handled it by pm or email but had to get it sorted out.

 

[amtont]

They must be going by business days, not calendar days. In which case, today is 22 business days

Oh ok. I just assumed 30 days was 30 days. Thats why I started posting. Whatever its over with now.

 

[mcgeier91]

we will refund his money today. This is one exception. It`s been 20 days, not 30.
For future we are changing terms. In case of force majeure refunds will be done from 30 to 60 days. It will be fixed in our terms on site. Don`t agree, don`t buy.


Yes, sure. no problem with it at all. Just send request and we change it. Actually, for this we will need you to place a new order from warehouse 2, cause our system calculates internally all statistic for different warehouses and we can not just so simple indicate on site shipping from one warehouse, but in fact ship from another. You will need to place a new order, we will remove your pending order and confirm the new one.

Well what is with the rest of us waiting for orders from W1? What will you do? Placed an order almost 6 weeks ago.

 

[B Ware]

They must be going by business days, not calendar days. In which case, today is 22 business days

Yeah well they aren’t even in business so there’s that.

 

[amtont]

Well what is with the rest of us waiting for orders from W1? What will you do? Placed an order almost 6 weeks ago.

Hopefully you can get your issue resolved. I know there were a lot of people in a similar position as me who had been waiting for a long time. Keep updating the thread because I would like to see everyones concerns addressed not just mine. Have you heard anything from them or had any options offered that you found acceptable? It seems like you have been posting for a while and haven't really gotten any answers. I was initially hesitant to post anything as well but some people reminded me that this is not a source board it is a members board, so if you are not being treated right you should let people know.

Yeah well they aren’t even in business so there’s that.

Thats why I assumed it was 30 days total. Which is why I started posting. I'm just glad I asked when I did. With the new 60 day refund rule it would actually be 3 months total so people would be waiting until the end of July. That's pretty long imo.

 

[Pharmacom Support]

Vladimir Yakovlev - PRO athlete team Pharmacom Labs.

Link to Vladimir's instagram profile, follow the news.

www.instagram.com/yaki_ifbbpro/

 

[Pharmacom Support]

got my first order of Pharmatest E300. Everything went smoothly. Just placed second order. Great customer service and patience with my n00b ass. Excited to start my first cycle ever this summer! thanks PharamacomView attachment 128685

Thank you for your feedback, we hope you are happy..)))

If you have questions - contact us, we will always help.

 

[heavylifter87]

W2 opening up in a few days I read here ? Finally will Things be sent out very soon then ?

 

[Thanos]

I want to place an order. It is not urgent. I am in France. My products are W2, I have to wait for the end of this coronavirus?