RThoads
Subscriber
maybe you entered maybe info but they did not see it when the site's hosting service was having issues with the datacenter.14 days ordered so far contacted them a few days ago to see if all going well since its been over a week and today I finally got a response saying the pay I sent was autoremoved by their system as unpaid.
Easy to resolved tho; simply show them your order number, payments record (WU or MG has some way to verify AND BTC has a public record on the blockchain Blockchain.com - The Most Trusted Crypto Company where you may search and see see all transactions) then they can see the origin and destination of the payment and verify.