Hello. Basicstero gives a free reship attempt for all paid items (not bonus items or promo extras) in an order.
I'm sorry to hear that your pack was seized. Unfortunately, this is a realistic part of the risks involved with attempted shipping and import of products that may be illegal in some areas of the world (each individual must check the laws and policies for the place he or she lives).
But, all is not yet lost because a customer can get one more try from Basicstero for free with proof of seizure (a letter or as evident on tracking) .
If a order is seized, please contact the source by using the "Contact US" page on the Basicstero site and explain your pack was seized -- the source will offer a free reship with proof of seizure.
The "Contact Us" page on the source's site is the best and most efficient way to contact the source (see link in the "code" box below):
Code:
https://basicstero.ws/contact
***Be sure to Check Your Email Spam Folder after contacting customer service because in the past some people complain they did not get a reply when in fact their email service filtered the reply to spam.
Also, I want to try to help you by writing to my contact with the source and try to bring more attention to you "Contact Us" inquiry.
Please send me a private message with the following:
1) the order number
...and...
2) the email address that you used when you wrote to the "Contact Us" page on the Basicstero site.
Important Considerations: Please, be careful and keep yourself safe from any legal trouble -- don't make any claim that the pack was intended for you, that you have any knowledge of it, or that you ordered it.
Here is the USA if someone’s pack is seized, he or she will get a letter from homeland security or US Customs and Border patrol. Do NOT reply to any seizure letters and you will have no trouble. This letter simply means your package was seized. But you do not yet have any legal trouble as long as you do NOT claim that pack (do NOT reply to the letter in any way).
If you reply or make any claim to ownership of the pack, you may face serious legal issues. For all you know, the pack was not yours and you have no idea what this letter is all about -- if anyone asks, you know nothing and it must be someone sent something to a wrong address. You have never taken possession of the pack and you must not make any claim that it was intended to be yours.
Do NOT talk to anyone at all about the pack because nothing you say help you and everything can and will be used against you if the situation escalates to a court of law (in the USA we have our 5th amendment right to remain silent -- and ask for your attorney).
Do NOT reply to the seizure letter.
As much as it may be frustrating to have a cycle delays, gym goals delayed, or even the loss of money, none of it comes close to the seriousness of legal trouble -- the main priority is making sure you are safe from any law enforcement consequences.
I do not know the laws there, so maybe this is not even an issue; but, I just worry about people and wanted to take a moment so that these things may be considered.
I hope some of this information may be helpful.
Please be smart, and stay safe brother.