purplepandalabs
Subscriber
@purplepandalabs
Can you throw your 2 cents into this thread? I know you have an intimate relationship with manufacturing, wondering if you can add insight into the discussion.
Thanks bud
Lol just checking in on this thread..
Looks like the same old shit show.
Arrogant ass owner...who lies ...and can’t keep his word.
The only reason this lab even survived as long as it did was because of the old rep.
Just to put it out there for any member who doesn’t remember.
1. Had his nephew capping drugs.
2. Had a Instagram page showing off.
3. Had a Facebook page.
4. Broke his own privacy rule on his website.
5. Thought sending out panda lab shirts was an awesome marketing idea.
6. The list could go on and on but I’ve simply forgot all the fuck ups this lab has had, now he has domestic shipping longer than international and selling products he doesn’t even have in stock all while lying to members and saying packs have been sent when they actually haven’t.
When does this lab get put to rest?
1.) As I've already stated previously those were Ralox caps for personal use
2.) Go bitch in pharmacoms thread
3.) Go bitch in pharmacoms thread
4.) Yes my business partner sent out emails to some customers. I was never told about this intended action so I could have stopped it. He is Chinese and didn’t understand what sending that email actually meant. He was very very clearly taught what it meant sending unsolicited emails to people in this industry. I chewed his ass out on top of it and it will never happen again.
5.) Go bitch in pharmacoms thread
6.) The reason for the slower then stated shipping times for domestic recently were two problems. First was stock levels. Second was communication between my shipper and customer service girls lacking. There is not much I can do at the moment about stock levels, some unfortunate things beyond my control have happened with that. But the stock levels will be stable shortly. Communication between my shipper and customer service girls has been improved after I had a group chat with both to see what I could do to improve their communication and effectiveness working together. Some new features have been added to the website to make it easier for my girls to be notified if a product in an order is out of stock for some reason. Also, a bug in our system that would sometimes input incorrect stock levels after non paid orders were cancelled has been fixed. I believe these new tools will make it much much more difficult for someone to order a product that is not in stock.
We are by no means perfect. This has been a learning experience for me the last couple of years running this company. But what I can tell you is I heed customer feedback and advice. I’ve never ran from a problem or an issue. I’ve always done my absolute best to try and rectify any mistake or problem my company has had. This industry has its own set of rules and standards that have taken time to learn. This is a continuous growing experience for us. We will always try our best to serve our customers the best we can.
At the end of this month I am firing two of my customer service girls and replacing them with an American guy I know in my city here in China. I’ve received a lot of complaints personally that it’s not so easy to communicate with my Chinese girls. Another issue I’ve listened to customers and am going to improve. The domestic stock levels are going to be stable by next month. It is honestly hard to keep up with the massive amount of orders we receive on a monthly basis and have to remain a company that has to stay in the shadows. Not being able to access the necessary things and resources a legitimate company would be able to makes it difficult. But we make due and improvise where needed.
If anyone ever has any constructive criticism of my company or how operations could be improved I’m always more then willing to hear it.