@Zaaz, at this point I highly doubt any part of your story. ANY source in my position would want more information. You forced me to either blindly accept there was a floater issue or challenge it. Either way I end up looking bad.Trip, you used to piss me off, but now I just feel bad. I don't hate you or feel any particularly strong emotions for you, but you're a bad business person. Accept that fact, and you might still have a chance. In that spirit, let me show you how you would respond if you were a competent business person facing someone accusing you of contaminated gear.
"Zaaz, I'm sorry this has happened to your friend. While I have thoroughly checked every vial that goes out the door, I accept that I am not perfect. I would like to discuss with you the details of the order so that I can pinpoint the shortcomings in my process and improve the safety of my products. If I am at fault, I am more than happy to reimburse and compensate your friend for this inconvenience. I understand if you do not want any further contact given the legality of our business, and if that is the case, please accept my humblest apologies. I am, but human, and fallible. If you change your mind and would be open to a discussion, I am very interested in tracing this contaminant. Please know that my door is always open and I am more than happy to make this right. -Trip"
You got the refund part right, but you fucked up everything else. I'm going to step by step tell you why your message sucks.
You start your message by blaming your customer and saying you can disprove what they say using multiple methods. How does that make a customer feel? If you can prove they're wrong using multiple methods, it sounds like your mind is already made up and there's no point in talking to you.
You go on with: 'there's no way that's mine' then end with, 'I'll gladly take full responsibility.' You're trying to weasel your way out of responsibility while looking like you're taking responsibility. It's the same shit behavior we've been riding your ass about for 127 pages now.
There's no apologies in your message. I get that scams happen in this business and you need to protect yourself, but when you treat every complaint or criticism as a scammer or competitor out to undermine you, you start off your interactions on the wrong foot. At least throw in a 'sorry bruv.' If they're actually a scammer, you can suss that out after you've talked it out with them in a calmer setting.
You wrote 4 sentences and every part of it was a prime example of shitty business practices. That's impressive efficiency, but not the right kind. I hope my mini-consult gets you to reassess your attitude and puts you on renewed footing to peddle your illegal drugs in a more professional manner.
I did not ask you to send the vials back to me. I wanted to simply confirm your order and the details of your story. I may have asked for some more pictures but you would have had your refund before that point. That is not normal for a customer. No customer would act like you have here. I doubt a regular customer would know about particle contamination in pharmaceuticals. There was speculation and warning that TSG would come after me after the incident on SST. It's truly amazing that I have sold thousands of vials of gear and no one else has had an issue. It's also amazing that a floater that large got through inspection. I have NEVER seen a floater like that in my gear. Ever. It looks like a filter particle which would be pretty believable if I did not inspect every single vial that goes out.