I agree. I was helping people understand the process is all. I wasn't bashing anyone, but
@Pharmacom Labs has a corn cob up his ass when someone states actual facts that can be proven. Like in this situation. This info is needed for new members reading this thread. In case it happened to them.
He said I didn't know what I was talking about, when in fact, I only stated what he told this community himself.
the post is long, but it ends with a great thought worth reading.
I`ve said no word about refund. I only said that Simec or any other lab is the only trusted way to find out the contents and dosage of a particular product. First of all as per our ordering conditions customers agree to contact Pharmacom Labs / basicstero.info in the event of any issue prior to posting any reviews.
We have customers with complaints which follow the conditions and contact us. And we try to be helpful and pretty often replace items if something is wrong. In 2 latest cases today we replaced an item with crashed gear and a vial with some small hollow in the rubber cap, the customer thought it looked like opened before. There are no definite rules for each case. A customer with 3 or 5 orders placed much more likely gets a replacement as the first-time customer. Yes,we almost never refund. Only if a product was ordered and it is out of stock for some reason.
Finally boards and customers are the reasons, why we do what we do. A good manufacturer always has dirty competitors in dirty game. Shortly after Basicstero appeared, we had a thread on evo. In a while the local admin gearhead started lauching rumours that basicstero are scammers and does not send orders...
A number of customers all the time sending e-mails kinda I am a competing athlete, I am using your gear, 100 mg of test, 600 mg of bold and 600 mg of deca and i have gained nothing... Almost nobody of those who is complaining provides any blood results.Everybody knows his body and its reaction to drugs, everybody can feel bunk gear...
If i see some newbie launching a thread with bad blood work, why shall i believe him?
I observe it very clearly - the more popular we become and the higher is our turn-over and profits, especially the domestic warehouse, the more haters appear in our threads.
As RT once noticed:
I just wonder why people with ZERO interest in basicstero or Frank are all over his thread crowding it with one-on-one personal fights.
I Would just like to be able to jump on and see how people's gear is treating them so I can make an informed judgement regrading the continued quality of a source.
We need a separate thread for when people have a huge conflict as individual's one-on-one with no real relevance to the source or topic.
Call it the Saturday night main event or something and let folks go at it in there.
That way we can have our informative content and our fights/call-outs/exposings/conspiracies/entertainment -- a win-win.
It`s a very good point. Obviously meso has a prejudiced approach to sources. I received several times messages from different customers saying kinda Frank, hold on, you have a great gear, don`t listen to anyone. I placed numerous orders with you and would be glad to place a real review, but i will be called a shill, so my reputation means something for me.
So, yes I don`t wonder we have negative reviews on a board where people are afraid to express their real meaning and experience.
Actually I would create here a new section on the board, kinda court/sources judgment. It would contain particular complains of customers towards sources. But members shall be held responsible for their words and obliged to prove them with lab results. When case is closed, a trusted judge put 1 point to the score of a member or a source. So we would be able to see who is who. On the other hand competitors can misuse it... there are some ways to think it out I guess.
What we have now is bullshit. For years i dealt with so many people and weed out so many reverse scammers; seen so many dirty trials to smirch us, obviously I am suspicious and my position makes me to be suspicious. Regular customers with some issues in most of the cases prefer not to go public with their issues or contact us at first, which is one of the conditions of purchasing in our store. These customers have good chances to get products replaced.
Newbies coming up in public with some issues which have never been reported before or suspicious blood work results, they in fact automatically make us to check the situation carefully. Such cases are not about just replacing an item, it`s a matter of reputation and principles. And yes we have to be sure the customer is not a competitor or reverse scammer before replace such items after the first complain. We have never required anything enormous. We provide guarantee to all our products and ready to replace them, but as in any other business an item shall be examined before. Any company would insist on it. Why Pharmacom shall be different? If a person has something wrong and does not have any hidden intentions, he/she would agree to send a sample to a lab.
@Geterdun, you said we don`t replace items which are sent to Simec, so a customer can have no replacement... Yes, we don`t replace it immediately, we replace it after the test is done. You don`t like it? Ok, there is a civilized way out.
So, here is the idea.
We can create kind of a new section on the board - Sources judging. We all, or better to say you , members, choose some trusted person or several persons - judges. Complainers will be able to open a case with detailed description of an issue. Prior to do this a customer makes a deposit equal to the price of the items he is complaining about. Or to the price of 1 sample testing. This deposit is stored at a trusted judge. Say in bitcoins. A source is also making a deposit equal to the price of 1 sample testing. In this way both sources and customers are secured that each participant does not loose his money. A source will be obliged to reply to a customer`s complain within a particular time-frame. Customers shall be also obliged to provide proves, why a product is bad. Nnot just blood work, real profs, lab testing. Yes it may take a month or longer. But thanks to deposits source agrees to send a replacement immediately. Customer gets the questionable item replaced immediately without waiting. After test result is ready, a source or a customer gets 1 point to its score, the source -1. If gear was bunked, the customer gets his deposit completely refunded from a judge. No risks here. The deposit of the source is used to cover the testing expenses. If gear is fine, source gets + 1 to its reputation, customer -1. As for who pays for testing, it could be decided based on individual agreements. In some cases sources may agree and cover all expenses independent on the result as we actually did it all the time. Or probably it will be covered fifty-fifty (if gear is fine). There is a variety of options here.
If you were indeed interested in higher level of quality control and keeping the sources responsible, you would for sure arrange something like this. We have at least such system in one of the biggest russian boards and it works.
It is crucial, those who complain shall be absolutely responsible for their words and able to prove they`re right. In the current situation the overwhelming majority finds any possible reason to get read of responsibility to provide the real prove. How many complains we have experienced... Once we offer to send samples, complainers always find reasons and disappear or
get caught. It won`t work like this. We are glad to contribute and go towards the customers, but we shall think about our protection from reverse scammers and competitors lacking in conscientiousness. Those who has no hidden motives and would like to contribute to the community would agree to send samples on above conditions. This is a standard practice for any business.
