I've experienced a shipment similar to this with a vendor out of Thailand. Informed Delivery showed pack making it to New York awaiting customs. The next update showed pack being returned to sender. What I was told was that the label had become unreadable after its last scan into New York. So pack was for all purposes was " lost " as that return address was fictitious. As this was just a freak incident and neither party was to blame, the vendor agreed to 50/50 reship of original order. Hope you guys can resolve this satisfactory to both parties!!